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The button on my Versa 2 isn't working

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‎01-24-2021 11:06 - last edited on ‎01-25-2021 06:39 by Fitbit Moderator

‎01-24-2021 11:06 - last edited on ‎01-25-2021 06:39 by Fitbit Moderator

Left hand back/home button not functioning. Screen works with a gentle tap but can’t return to home screen

 

Moderator Edit: Clarified subject

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‎01-25-2021 06:39 - edited ‎02-26-2024 03:37

‎01-25-2021 06:39 - edited ‎02-26-2024 03:37

Hi there @Findmeananswer, welcome to the Community Forums. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎01-25-2021 08:46

In response to MarreFitbit

‎01-25-2021 08:46

Many thanks. Have tried these things to no avail. Fitbit have acknowledged that the device is faulty. A replacement is being organised.

Sent from my iPad
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‎01-25-2021 09:11 - edited ‎08-31-2023 05:30

In response to Findmeananswer

‎01-25-2021 09:11 - edited ‎08-31-2023 05:30

@Findmeananswer Awesome! I'm glad to hear that our Support Team helped you already. 🙂 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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