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The button on my Versa 2 isn't working

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‎12-29-2021 09:12 - last edited on ‎12-30-2021 06:18 by Fitbit Moderator

‎12-29-2021 09:12 - last edited on ‎12-30-2021 06:18 by Fitbit Moderator

The Versa 2 top right button no longer works for me! I can't see any of my notifications once they leave the screen and not sure what to do, everything else on my watch works great.

 

Moderator Edit: Clarified subject

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‎12-30-2021 06:22 - edited ‎09-01-2023 07:38

‎12-30-2021 06:22 - edited ‎09-01-2023 07:38

Hi there, @krithika-4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-30-2021 06:22 - edited ‎09-01-2023 07:38

‎12-30-2021 06:22 - edited ‎09-01-2023 07:38

Hi there, @krithika-4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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