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The button on my Versa 2 isn't working

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‎05-19-2022 11:39 - last edited on ‎05-20-2022 07:30 by Fitbit Moderator

‎05-19-2022 11:39 - last edited on ‎05-20-2022 07:30 by Fitbit Moderator

Hasn’t logged HR for a long time turned it off via the app now can’t turn it on yes have cleaned around the button 

 

Moderator Edit: Clarified subject

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‎05-20-2022 07:33 - edited ‎11-14-2023 11:15

‎05-20-2022 07:33 - edited ‎11-14-2023 11:15

Hi there, @Adaz. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you have tried removing dust or dirt by gently using a toothpick around the button with to no avail, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

If none of the above works, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-20-2022 07:33 - edited ‎11-14-2023 11:15

‎05-20-2022 07:33 - edited ‎11-14-2023 11:15

Hi there, @Adaz. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you have tried removing dust or dirt by gently using a toothpick around the button with to no avail, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

If none of the above works, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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