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The button on my Versa is stuck

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‎07-02-2021 06:04 - last edited on ‎07-02-2021 07:57 by Fitbit Moderator

‎07-02-2021 06:04 - last edited on ‎07-02-2021 07:57 by Fitbit Moderator

The left button on my versa will not depress. Screen is stuck and can’t reset it. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎07-02-2021 07:57 - edited ‎03-20-2024 10:37

‎07-02-2021 07:57 - edited ‎03-20-2024 10:37

Hi there, @Ughhh. Welcome to the Community Forums. 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎07-02-2021 10:25

In response to MarreFitbit

‎07-02-2021 10:25

I read these steps in other posts and have tried them. They are not
working for me either.
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‎07-03-2021 05:42 - edited ‎03-20-2024 10:37

In response to Ughhh

‎07-03-2021 05:42 - edited ‎03-20-2024 10:37

@Ughhh I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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Best Answer