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The button on my Versa isn't working

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‎09-12-2021 17:51 - last edited on ‎09-13-2021 05:01 by Fitbit Moderator

‎09-12-2021 17:51 - last edited on ‎09-13-2021 05:01 by Fitbit Moderator

My single button won't work and my fitbit has updated.  It won't let me go anywhere, all I see is Shortcut etc etc etc. Not time or anything. I'm about to throw it I the bin.

 

Moderator Edit: Clarified subject

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‎09-13-2021 05:03

‎09-13-2021 05:03

Hi there, @jane196321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand how you must be feeling. 

 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

 

I've moved your post to the Versa Smartwatches board for organization purposes.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎09-13-2021 05:03

‎09-13-2021 05:03

Hi there, @jane196321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand how you must be feeling. 

 

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

 

I've moved your post to the Versa Smartwatches board for organization purposes.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-08-2022 07:56

‎04-08-2022 07:56

Same thing here.  It seems the "shortcut" statement is jamming the restart process.  I wonder if it has anything to do with Windows 11.

Button on the side of versa 2 , does nothing to remove the "shortcut statement".

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