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The button on my Versa isn't working

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‎12-30-2020 16:10 - last edited on ‎12-31-2020 04:41 by Fitbit Moderator

‎12-30-2020 16:10 - last edited on ‎12-31-2020 04:41 by Fitbit Moderator

The left side button on my versa is not working anymore so can't exit out of the different apps on the watch 

 

 

 

Moderator Edit: Clarified subject

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‎12-31-2020 04:42 - edited ‎01-10-2024 10:45

‎12-31-2020 04:42 - edited ‎01-10-2024 10:45

Hello there @Danielle2010, welcome to the Community Forums.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-31-2020 04:42 - edited ‎01-10-2024 10:45

‎12-31-2020 04:42 - edited ‎01-10-2024 10:45

Hello there @Danielle2010, welcome to the Community Forums.

Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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