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The button on my Versa isn't working

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‎11-30-2021 20:30 - last edited on ‎12-01-2021 16:43 by Fitbit Moderator

‎11-30-2021 20:30 - last edited on ‎12-01-2021 16:43 by Fitbit Moderator

I have tried cleaning it, but the versa left button is still not responding. this is stopping me from getting out of apps! Please help! Also, are there any ways to get out of apps apart from the back button? not sure what the cause is, maybe I bumped it somewhere, but it shouldn't be dirt; I have only just received it, (second-hand) and I also swam with it, so dust would be cleared. Thanks everybody!

 

Moderator Edit: Clarified subject

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‎12-01-2021 16:45 - edited ‎02-14-2024 03:31

‎12-01-2021 16:45 - edited ‎02-14-2024 03:31

Hi there, @SuperStepper123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen that you tried contacting our Support Team yesterday, but your chat got disconnected. Since you've exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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