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The data on my Versa 2 doesn't match my Fitbit app

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‎10-17-2023 19:30 - last edited on ‎10-19-2023 09:37 by Fitbit Moderator

‎10-17-2023 19:30 - last edited on ‎10-19-2023 09:37 by Fitbit Moderator

In all areas, like steps, calories burned, etc., number are coming up but they are no way near accurate. My Versa 2 is working fine, but the numbers do not match my iPhone at all. 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-18-2023 06:04

‎10-18-2023 06:04

Did this start after an iOS update? Which iOS version & iPhone are you using? 

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‎10-18-2023 09:21

In response to NancyB

‎10-18-2023 09:21

fully updated

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‎10-18-2023 17:04

In response to Krowley123

‎10-18-2023 17:04

Yes, it is. I’m noticing that it keeping “spinning” on “loading” like something is pending. 

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‎10-19-2023 03:59

In response to Ahepler

‎10-19-2023 03:59

@Ahepler What version of iOS are you running & which model iPhone? Some users on iOS 17 are having probs w/apps as well users who did not update to iOS 16.7.1. It sounds more like an iPhone issue than a Fitbit prob. 

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