The data on my Versa doesn't match with the Fitbit app

[Akerkhoven]

Hi, 

I have a Fitbit Versa, I’ve had it for 2.5 years now without issue. But recently I’ve found when I sync with the app, the data I see in my watch “dashboard” doesn’t match the data it’s syncing to my app. For instance, today I did 250+ steps 8/12 hrs on my watch. When I sync, it’s showing only 4/12 hours on the app (with some of those hrs being more recent, not just earlier. If that makes any sense). It seems to mostly be with my steps I’ve noticed the data doesn’t match. Also, I’m not manually entering or logging any steps.

I’ve tried to reinstall the app, and I’ve done all available updates. Has anybody else ever experienced this?

thanks 🙂 

Moderator Edit: Clarified subject

[M_Falconer]

I have the Fitbit Ionic and run into the same problem nearly every day.  Sometimes the website and app show that I've completed 22,000 steps (my normal daily step count), but covered 0 miles and wasn't active at all during the day.  Sometimes, it shows nothing at all while the watch keeps perfect track of my activities.  

I've read where some people say it is "averaging", however that can't be the problem.

I have tried uninstalling the app, restarting my phone and then reinstalling the app.  No change.

I have tried to delete as much from my phone as possible to free up space.  No change.

I have allowed the battery to discharge to below 20% and tried charging it every day.  No change.

The app and the website do not seem to sync correctly with the watch.

[SrStepper]

I had the Versa and became frustrated with the inaccurate data that appeared on the app. I had hoped that the engineering would be improved for the Sense now that Google has bought Fitbit, but nothing is different. I purchased the Sense when my Versa went out of warranty. Same issues. The watch would say 9 out of 9 active hours. The app would only reflect 8 hours. I would climb 14 flights of stairs and the watch would show 4 or I could walk around my flat (no stairs) and show 11 flights. I have rebooted, uninstalled, etc. and called Fitbit about both issues, but they ignored it. In one instance, they gave me a case number for the missing active hours. When I called a few weeks later to report that the issue had occurred once again and gave them the case number, they had recorded a completely different issue, not the inconsistency between the app and watch.

My recommendation is to manage your expectations for any Fitbit that you buy/use. They have shown no interest in correcting long term algorithmic errors occurring across all models that I have owned, so I think most of the data has to be taken as being in a general range, and not specifically accurate.

[Guy_]

@Akerkhoven  -  It depends where on your watch you are getting the information. The data in the Today App [when you swipe up] should match what you see in the Fitbit App after successful syncing. Does it?

If it does it may be the clock face is giving you wrong information, if that's where you are comparing with.

If after you have synced and then restarted the phone, shutdown the watch, wait 10 seconds and placed on the charger to restart it does it resolve the discrepancies?

[Guy_]

@SrStepper  - Your observations about support not fixing issues seems accurate. There are known issues [software generally] with the Sense floor counts over reading. If it consistently under reads there is a fault with the watch and it should be replaced under warranty..

Inconsistency between watch and App, can be a problem with the syncing or a glitch in the Fitbit App or an error in the clock face you are using if its not a standard one.

The best way to check inconsistency is between the Today app on the watch and the Today view in the Fitbit App on the phone.

In the Fitbit App there is often an inconsistency between the summary and the underlying data but that sorts itself out after a while, so it depends on when you look.

[SrStepper]

I have taken all those steps, in all of the various devices that I have owned, and no – it does not fix the problem.

The other issue that has never been resolved are the random numbers used for the “Congratulations, you have a XX day streak”. It doesn’t match reality nor does it match the data on the app.