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The exercise app on my Versa 3 won't load

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‎11-24-2024 09:10 - last edited on ‎11-25-2024 07:39 by Fitbit Moderator

‎11-24-2024 09:10 - last edited on ‎11-25-2024 07:39 by Fitbit Moderator

So, was there ever a solution to getting the app to open again. I’ve tried factory reset, changing clock faces etc…. Seems that quite a few people had the same issue, but no solution, other than buying another watch.

Moderator Edit: Clarified subject

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‎11-25-2024 07:41

‎11-25-2024 07:41

Hi there, @Kazwal. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the exercise app on your Versa 3 is not loading. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 3 and report that the exercise app is not working, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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