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The flag to stop my workout is no longer working

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‎01-12-2022 17:23 - last edited on ‎01-13-2022 08:39 by Fitbit Moderator

‎01-12-2022 17:23 - last edited on ‎01-13-2022 08:39 by Fitbit Moderator

I am having some issues with my Versa 2. The flag button to stop a workout is not working. I have to hold down the button and reset the watch every time. I have reset the watch multiple times to no avail. The software is up to date.

 

Moderator Edit: Clarified subject

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‎01-13-2022 08:41 - edited ‎12-27-2023 04:26

‎01-13-2022 08:41 - edited ‎12-27-2023 04:26

Hi there, @stuso672 . Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart didn't work, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-13-2022 08:41 - edited ‎12-27-2023 04:26

‎01-13-2022 08:41 - edited ‎12-27-2023 04:26

Hi there, @stuso672 . Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart didn't work, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-28-2022 19:15

‎03-28-2022 19:15

I'm facing the exact same issue. The flag button doesn't work anymore. I need to restart the watch every time. I tired changing the clock face, no luck. Please provide a proper solution if this is a widespread problem. 

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