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The heart rate monitor on my Versa 2 stopped working

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‎12-04-2021 11:53 - last edited on ‎12-07-2021 03:08 by Fitbit Moderator

‎12-04-2021 11:53 - last edited on ‎12-07-2021 03:08 by Fitbit Moderator

Hi,

my heart rate is not working and lights on the back are not turning on. This issue has been on since September 25th.

I’ve tried all suggestions mentioned in other topics, like tuning on and off the heart rate in settings while syncing every turn. Tried restarting various times and nothing is working. 
my watch is only two years old 😞 How can I solve this?

 

Moderator Edit: Clarified subject

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‎12-07-2021 03:14 - edited ‎06-23-2024 06:31

‎12-07-2021 03:14 - edited ‎06-23-2024 06:31

Hi there, @timon123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

I've seen that you contacted our Support Team after posting here and they've already addressed your concern. If you have any questions regarding the outcome of your case, please feel free to reply back to the last email you received from our team so they can continue assisting you. 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎12-07-2021 20:11

In response to MarreFitbit

‎12-07-2021 20:11

What was the fix? My Versa 2 has had the same issues for the past week or so.  I have tried turning on and off the heart rate data, restarting the Versa, deleting data, deleting and reinstalling the app- nothing has fixed the issue.

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