The heart rate monitor on my Versa Lite stopped working

[HappySUN]

I have restarted several times and have done factory reset 3 times and heart rate does not work. This all started after the update. Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @HappySUN. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

As a first approach, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa Lite. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

[HappySUN]

Sorry didn't work. By the way no green light on back of watch. And yes I have cleaned the back of the watch. Any further suggestions would be appreciated. Hopefully this doesn't mean I end up with just a step counter. Thank you.

[MarreFitbit]

@HappySUN Thanks for confirming that you've followed the tips and recommendations I provided above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.