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The heart rate monitor on my Versa stopped working

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‎08-03-2020 23:44 - last edited on ‎08-04-2020 04:24 by Fitbit Moderator

‎08-03-2020 23:44 - last edited on ‎08-04-2020 04:24 by Fitbit Moderator

the heart rate.monitor on my versa isn't working. The green lights on the back aren't working. Doesn't count any exercise due to my heart rate flat lining. I have factory reset it and disconnected and uninstalled app. Any help would be gratefully received. Thanks 

 

 

Moderator Edit: Clarified subject

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‎08-04-2020 04:35 - edited ‎10-12-2023 18:19

‎08-04-2020 04:35 - edited ‎10-12-2023 18:19

Hi there @Gemmanicol1, it's nice to see you around the Community Forums. Thanks for the details provided in your post about your Versa's heart rate monitor that has stopped working. I appreciate you've taken the time to troubleshoot your watch prior to posting here. Nice way to go! 

If you haven't done so yet, please try the steps below:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


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