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The heart rate monitor on my Versa stopped working

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‎08-18-2021 08:39 - last edited on ‎08-19-2021 06:25 by Fitbit Moderator

‎08-18-2021 08:39 - last edited on ‎08-19-2021 06:25 by Fitbit Moderator

Hi all,

I've seen that the HR function has failed for many others as well, which is a huge bummer. I have tried letting my watch die, charging it. Restarting it. Turning the HR function off, syncing the app; turning the HR function on & syncing the app on my Android. I even tried deleting the app and doing a factory reset. No luck what so ever. I think the little green lights are gone forever 😞

I am extremely bummed about this because I take really good care of my watch and I have not even had it for a year. (I bought it September 2020). These issues started about 3 weeks ago. I loved the sleep monitor function of the watch and that is no longer available. Are there any last options?

 

Moderator Edit: Clarified subject

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‎08-18-2021 10:15 - last edited on ‎07-14-2024 10:59 by Fitbit Moderator

‎08-18-2021 10:15 - last edited on ‎07-14-2024 10:59 by Fitbit Moderator

It probably coincided with the firmware update, as it has done to others.

As your watch is under warranty get it replaced with a new one where you bought it.

Or you can contact Fitbit Support directly. They may be able to help you but it may be a refurbished one..

Author | ch, passion for improvement.

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