help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The heart rate on my Versa 2 keeps freezing even after troubleshooting it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-17-2021 09:32 - last edited on ‎12-17-2021 09:55 by Fitbit Moderator

‎12-17-2021 09:32 - last edited on ‎12-17-2021 09:55 by Fitbit Moderator

Have my versa 2 for 2 years and love it. This week the HR started freezing several times a day. I need to reboot the device to start it again. Also changing click face or turning HR off and on in settings restart it. Anything I can try to keep it from freezing? All other functions are working properly. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-17-2021 09:56 - edited ‎08-27-2023 04:00

‎12-17-2021 09:56 - edited ‎08-27-2023 04:00

Hi there, @Ra7. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all possible steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer