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The heart rate on my Versa 2 stopped working

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My Versa 2 has the green light on back, but my heart rate is blank.

I have tried restarting it, but its still not working.

I have looked at a few posts relating to the topic but non seem to have the same issue as mine. 

Any help is greatly appreciated!

Thank you 😊 

 

 

Moderator Edit: Clarified subject

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Hi there @Emjlc, welcome on board. Thanks for the details provided in your post about the heart rate not showing on your Versa 2. I appreciate you've already taken the time to troubleshooting it prior to contacting us, I'll be glad to help you with this. 

 

As a first approach, we'd like you to perform the following steps below for this situation:

 

  • Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Versa 2 once again. 
  • Once it's done, restart your Versa 2 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, I'd recommend taking a look at: What factos can affect my heart-rate reading on my Fitbit device?

 

Hope this helps, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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Hi there @Emjlc, welcome on board. Thanks for the details provided in your post about the heart rate not showing on your Versa 2. I appreciate you've already taken the time to troubleshooting it prior to contacting us, I'll be glad to help you with this. 

 

As a first approach, we'd like you to perform the following steps below for this situation:

 

  • Switch the Heart Rate settings from On to Off and manually sync your Versa 2. To switch the heart rate settings on your Versa 2, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Versa 2 once again. 
  • Once it's done, restart your Versa 2 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

 

Also, I'd recommend taking a look at: What factos can affect my heart-rate reading on my Fitbit device?

 

Hope this helps, let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Well, I went to the settings as you suggested and my HR was turned off so thats why it wasn't giving me a reading!

Thank you for your help!

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Hey there @Emjlc, you're welcome. I'm glad to hear that your Versa 2 is now showing your heart rate readings. 

 

I'll be around if there's anything else I may do for you. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi! I am having the same problem and went through all the steps but it didnt help, what do I do now?

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Hi there @SimenEik, welcome on board. Thanks for letting me know that you've been having the same issue with the heart rate on your Versa 2. 

 

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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