07-16-2020
05:08
- last edited on
07-17-2020
09:56
by
MarreFitbit
07-16-2020
05:08
- last edited on
07-17-2020
09:56
by
MarreFitbit
My Versa 2 has the green light on back, but my heart rate is blank.
I have tried restarting it, but its still not working.
I have looked at a few posts relating to the topic but non seem to have the same issue as mine.
Any help is greatly appreciated!
Thank you 😊
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-17-2020 10:01
07-17-2020 10:01
Hi there @Emjlc, welcome on board. Thanks for the details provided in your post about the heart rate not showing on your Versa 2. I appreciate you've already taken the time to troubleshooting it prior to contacting us, I'll be glad to help you with this.
As a first approach, we'd like you to perform the following steps below for this situation:
Also, I'd recommend taking a look at: What factos can affect my heart-rate reading on my Fitbit device?
Hope this helps, let me know if you need further assistance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-17-2020 10:01
07-17-2020 10:01
Hi there @Emjlc, welcome on board. Thanks for the details provided in your post about the heart rate not showing on your Versa 2. I appreciate you've already taken the time to troubleshooting it prior to contacting us, I'll be glad to help you with this.
As a first approach, we'd like you to perform the following steps below for this situation:
Also, I'd recommend taking a look at: What factos can affect my heart-rate reading on my Fitbit device?
Hope this helps, let me know if you need further assistance.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-18-2020
02:30
- last edited on
07-18-2020
03:57
by
MarreFitbit
07-18-2020
02:30
- last edited on
07-18-2020
03:57
by
MarreFitbit
Well, I went to the settings as you suggested and my HR was turned off so thats why it wasn't giving me a reading!
Thank you for your help!
07-18-2020 03:58
07-18-2020 03:58
Hey there @Emjlc, you're welcome. I'm glad to hear that your Versa 2 is now showing your heart rate readings.
I'll be around if there's anything else I may do for you. 😉
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-07-2020 01:39
08-07-2020 01:39
Hi! I am having the same problem and went through all the steps but it didnt help, what do I do now?
08-07-2020 06:00
08-07-2020 06:00
Hi there @SimenEik, welcome on board. Thanks for letting me know that you've been having the same issue with the heart rate on your Versa 2.
I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...