I skipped the update for quite a while (I usually do), and have had no problems until yesterday. My watch battery died, it took me a couple days to remember to charge it back up and get it back on. Only to find a big red X and message stating "data not cleared..." so, I Googled the fix. Didn't work. Tried the power diwn, the uninstall, the combo. Tried to reinstall with wifi, with blutooth, different locations. Versa initially charging during process (as advised), same "taking longer than expected, be patient, we're on it!" Message for over an hour at first attempt. So, of course went to my review to update- and BEHOLD- Everyone has This Same Issue (wow!)..... so you've known for a few weeks? And still haven't fixed the update and now my device is infected/useless, too?!? Well, I may buy another smart watch- but it won't be yours, if you knowingly break your own product.... that's naughty.
It's a VERY busy time of year, I suppose if it's a fixed issue before life slows down again, maybe will stick with my current model of Fitbit.... but really, folks.... we aren't happier with the bad advice.
It's like dealing with the phone company, "try unplugging all your phones from the wall for 5 minutes and see if that fixes it." IYKYK- it only makes us another service reps problem caller * eyeroll*
