The microphone on my Versa 2 has stopped working

[teehayes]

the microphone on my versa 2 has stopped working, rendering the Alexa function useless. I use Alexa my versa 2 more than anything else on there 😭

I hope Fitbit honours their warranty as it’s less than 12 months old and still in warranty

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @teehayes. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your microphone has stopped working. I'll be glad to help you!

Please note the microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

Fore more information and troubleshooting steps, see: How do I respond to messages with my Fitbit device? and What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

However, you can try these few troubleshooting steps to see if it will fix what you are experiencing:

1. On the Fitbit app, tap on your profile's icon > Versa 2 > Amazon Alexa and log out.
2. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on force stop.
4. Uninstall and reinstall the Fitbit app.
5. Reboot your phone.

Regarding your inquiry about the warranty, please see fitbit.com/legal/returns-and-warranty

Hope this helps! 

[teehayes]

Thanks for reaching out. I have contacted customer support and been through the trouble shooting process with no success. They advised my issue will be escalated and I will be contacted via email, so hopefully I will be issued a request to return for warranty as the link you supplied just gives information everyone already knows about warranties and offers a link to return requests that just takes me back to the forum

[MarreFitbit]

@teehayes Thanks for getting back and the update. I'm glad to hear our Support Team already assisted you. 

Please stay tuned to your inbox for further updates on your case. 

We hope your issue is solved soon.