The microphone on my Versa 2 is no longer working

[Fitness-chavali]

This is a long one.

I bought my versa 2 a few months back. It worked fine but lately has started giving some problems. One day alexa stopped understanding what I was saying. Even simple commands like setting a reminder said in the most understandable manner was not being understood. Same was the case for speech to text function for replying. My microphone was enabled and language was english. I searched for solutions but none worked. One solution was to reset the Fitbit.

I reset my versa 2 but now I am worse than I set off. I resetted properly and fully updated the tracker but now when I try to  use Alexa it says that i should set it up from my phone. The Alexa option from my phone Fitbit app in my versa 2 section is gone. Rather than having 7 options I now only have 6. The microphone option from my speech to text replying feature is also gone. I can only send custom replies and have no option of using the microphone.

The microphone is enabled. The firmware version is 35.70.8.0 as of 14-9-2020 which I think is updated. My country is one which supports alexa as of the Fitbit list. I bought my watch from UAE but I dont live there if that makes any difference.

Thank You. Any kind of help would be apreciated !!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Fitness-chavali, welcome to the Community Forums. I'm sorry to hear that your Versa 2's microphone isn't working, I understand how you must be feeling. Thanks for the details provided in your post and for taking the time to try fixing the issue prior to posting here, I'll be glad to continue assisting you.

I've seen you got in touch with our Support Team after posting here. My best recommendation would be to keep the conversation with them now. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

In the meantime, please know that he microphone in your watch only turns on when you’re using a feature that requires your voice, such as a voice assistant. The microphone turns off when the voice assistant responds, when you close the voice assistant, or when your watch’s screen turns off.

On the other hand, if you recently went swimming or got your watch wet, there might be water in the microphone. Wait a few minutes for the microphone to dry, then try again to use your voice assistant.

We hope your issue is solved soon.

[Fitness-chavali]

I got in touch with the support team but the results were no different. They recommended the same solutions that I have already tried. They shared a link which told me that the microphone must be wet and that the alexa tile ain't appearing because my country might not be supporting Alexa. As I have clarified earlier my country supports Alexa as per the list on its website. I have never worn my fitbit while swimming and it doesn't take months for the microphone to dry. Can I get a replacement key or any way of sending the watch to a technician for none of the troubleshooting methods are working.

The number given for customer care is not working and regular delays like these bringing us back to where we started will only result in me running out of my warranty period. Fitbit is a well-known brand and the watch was pretty expensive so a better service is expected. Can I talk to a real person rather than automated responses.

Looking forward to a favourable response.