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The microphone on my Versa 2 is no longer working

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‎06-17-2021 11:13 - last edited on ‎06-18-2021 07:58 by Fitbit Moderator

‎06-17-2021 11:13 - last edited on ‎06-18-2021 07:58 by Fitbit Moderator

About 3 weeks ago the microphone on my versa 3 stopped working. Tried everything. Restarted the device, disabled and enabled the microphone, uninstalled and reinstalled the app, even did a factory reset. Still not working. The main reason I bought this was too be able to use Alexa, but now I can't. This is my second device, I got a replacement in October because the first one completely died on me, just stopped working all together. Getting a little frustrating to have a device that only works for a short period of time😕 if anybody has anything else I can try if appreciate any help. Thanks

 

 

Moderator Edit: Clarified subject

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‎06-18-2021 08:00

‎06-18-2021 08:00

Hi there, @talqdev. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-18-2021 08:00

‎06-18-2021 08:00

Hi there, @talqdev. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes