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The notifications don’t work on my Versa

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‎09-09-2019 19:10 - last edited on ‎09-10-2019 05:27 by Fitbit Moderator

‎09-09-2019 19:10 - last edited on ‎09-10-2019 05:27 by Fitbit Moderator

I’ve done everything you guys suggested to do and it still doesn’t work.  I got this watch as a gift for Christmas and the notifications have stoped working months ago can anyone help.

 

 

Moderator edit: format

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‎09-10-2019 05:26

‎09-10-2019 05:26

@JoseDias welcome to our Fitbit Community! I appreciate your time spent trying the recommended troubleshooting steps.

 

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried.

 

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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‎09-10-2019 06:25

‎09-10-2019 06:25

I purchased my versa lite in June and it is doing the same thing. I have hard reset my phone and the versa lite, I have removed the bluetooth sync and reconnected; this will sometimes push the notifications to my versa HOWEVER it does not vibrate at all now. Both my note 8 and my versa lite are up to date on software as I checked that also. I literally bought this so I would know when I had notifications while I am at work and I am greatly disappointed for $160 and 2 months being operational!

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‎09-15-2019 16:47

In response to MrsRiley

‎09-15-2019 16:47

I did the same and got the same results and as you that’s why I got the watch was for notification while at work and I only get half the message I’m not happy at all 

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