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The play/pause icon for music control on Versa 2 won't change

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‎01-25-2021 23:40 - last edited on ‎01-26-2021 06:25 by Fitbit Moderator

‎01-25-2021 23:40 - last edited on ‎01-26-2021 06:25 by Fitbit Moderator

When I control music with my versa 2, the play/pause icon works just fine but the symbol don't change and it is always a pause symbol for me even when the song is on play mode. ! Pls fix this @Fitbit

 

Moderator Edit: Clarified subject

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‎01-26-2021 06:30 - edited ‎02-26-2024 03:32

‎01-26-2021 06:30 - edited ‎02-26-2024 03:32

Hi there @Swatii_i, welcome to the Community Forums. 

Please try restarting your Versa 2 and also make sure to follow the steps provided here How do I control music stored on my Fitbit device? 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎01-26-2021 06:43

In response to MarreFitbit

‎01-26-2021 06:43

Restarted the device, still the issue persists, pause symbol always. 

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‎01-26-2021 07:02 - edited ‎08-31-2023 05:22

In response to Swatii_i

‎01-26-2021 07:02 - edited ‎08-31-2023 05:22

@Swatii_i I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Maria | Community Moderator, Fitbit


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