The screen and buttons on my Versa stopped working since the firmware update

[MarkMac82]

I have a Versa and since the update last week my watch has a mind of its own. Firstly the screen would flash, scroll come on and off all by itself. Now the touch screen won't work and the top right button won't work either. The back and alarm buttons are working fine .I've used air to clean out buttons as suggested in previous threads by admins, I've tried switching off and on and nothing has worked. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MarkMac82, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior after the latest firmware update. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

I've seen that you contacted our Support Team after posting here and they were able to get you back on track. 😉 

Please do not hesitate to let us know if there's anything else we may do for you.

[MarkMac82]

So I was in contact with the customer support team and after detailing the
issues they concluded that it was a technical issue. They dispatched a new
watch from the Netherlands which was delivered 3 days later to Ireland. The
customer support team was top class in understanding the problem,
diagnosing and taken the appropriate action.
One very happy customer here.

Mark Mc Shane.

[MarreFitbit]

Hey there @MarkMac82, thanks for getting back and sharing this wonderful comment towards our Customer Services, these comments motivate us improving overall. 

We're glad to we have another happy customer over here and hope you keep enjoying your Versa and the Fitbit experience. 😉

In case you have some spare time, I would like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!