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The screen is totally black on my Versa 2

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‎10-23-2023 05:50 - last edited on ‎10-23-2023 10:25 by Fitbit Moderator

‎10-23-2023 05:50 - last edited on ‎10-23-2023 10:25 by Fitbit Moderator

hello, 

I have a versa 2 but it doesn't start up anymore, I only have a black screen or sometimes just the Fitbit logo but nothing more.

regards! 

 

 

Moderator Edit: Clarified Subject 

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2 REPLIES 2

‎10-23-2023 10:24

‎10-23-2023 10:24

Hi there @Evadierckx, welcome to the Fitbit Community. 

Please note that I have moved your post to Other Versa for organization purposes. 

Thank you for informing us of this difficulty. This is something that might happen with some third-party clock faces. In light of this, I recommend changing your device's clock face with one designed by Fitbit.

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‎10-23-2023 11:03

In response to EstuardoFitbit

‎10-23-2023 11:03

My Versa 2 has a black screen also, even after I changed the clockface.  It seems as if the device is trying to work but it cannot.  Some lights appear on the screen randomly. 

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