The screen of my Versa 2 glitching after 6 minths

[Jonny1971]

I've tried resetting and leaving the versa 2 in a warm hotpress etc and it still hasn't come back. Very frustrating!! 

Editado por moderador: Titulo para dar claridad

[EstuardoFitbit]

Hi there @Jonny1971. Welcome to the Community Forums. Thanks for trying to restart your Versa 2 before reaching out. 

Since the restart doesn't work make sure that your device is still syncing and try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Jonny1971]

Hi Estuardo

Thank you for your reply, sadly this didn't work? I still have one faint white line showing only? 

[EstuardoFitbit]

Thanks @Jonny1971, for reply to my previous post. 

In this case, I would like to ask you for a picture of how your clock face looks. In this way it should be a little easier to identify the issue in order to determine how should we proceed. 

[Jonny1971]

[EstuardoFitbit]

@Jonny1971 Thanks a lot for the picture. 

Ok, so since the screen seems to be damaged, I'm going to request a case for you with our support team. This issue needs to be reviewed for them to determine your warranty status. Please keep in mind that they are going to reach out to you via email. Keep an eye on your inbox to be aware of what their instructions are. 

[Jonny1971]

Thank you so much.. The watch was bought as a present for me only last October... Hopefully a warranty covers it if not I'll sort another watch 👍appreciate your help. Cheers 

[EstuardoFitbit]

@Jonny1971 Your very welcome. I hope we can get you back on track as soon as possible. 

Have a good one.