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The screen of my Versa 2 has fell off

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‎12-03-2020 13:45 - last edited on ‎12-03-2020 15:57 by Fitbit Moderator

‎12-03-2020 13:45 - last edited on ‎12-03-2020 15:57 by Fitbit Moderator

The screen only Versa 2 has just fell

off hanging on by 2 black straps to the pebble. Won’t even snap back in. Now gone completely off and not working. Less than a year old and a second replacement bought for Christmas last year. 

 

Moderator edit: updated subject for clarity

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‎12-03-2020 15:55

‎12-03-2020 15:55

Welcome to the Fitbit Community @Sukimk.

 

I'm sorry to hear about the difficulties you experienced with the screen of your Fitbit Versa 2. Thank you for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

 

If you have any question, please let us know.

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