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The screen of my Versa 2 has gone blank

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‎03-22-2021 15:43 - last edited on ‎03-22-2021 18:48 by Fitbit Moderator

‎03-22-2021 15:43 - last edited on ‎03-22-2021 18:48 by Fitbit Moderator

After putting my Versa 2 on charge the screen has gone completely blank and  non-responsive. The data is still being collected, the HR is still flashing on the back and it still vibrates when a message is received. 

I have tried the reset several times and the Fitbit Logo appears and the watch vibrates but the screen remains completely blank. 

 

Moderator edit: updated subject for clarity

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‎03-22-2021 18:48

‎03-22-2021 18:48

Welcome to the Fitbit Community @betsiep.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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