The screen of my Versa is fading

[Veehappy]

Ive been using my fitbit for one year but today,I noticed that I can’t see anything on the screen and everthing is fading until it is totally nothing on the screen.Please help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Veehappy, thanks for stopping by and for the details provided in your post about your Versa's screen behavior.

I've you haven't done so yet, I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Looking forward to hearing back from you.

[Veehappy]

 

it is still not working.

[MarreFitbit]

Hi there @Veehappy, thanks for getting back and for letting me know the outcome. I've seen that you contacted our Support Team after posting here and they are helping you since. 😊

We hope to have you back very soon!