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The screen on my Versa 2 won't respond when I try to select an exercise

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‎08-21-2021 01:55 - last edited on ‎08-21-2021 05:37 by Fitbit Moderator

‎08-21-2021 01:55 - last edited on ‎08-21-2021 05:37 by Fitbit Moderator

I have been using the exercise app to log my swims and gym sessions.

The last exercise I managed to use was weights.  When I tried to select run nothing happened.

Any ideas on how to resolve this issue would be appreciated...

 

Moderator Edit: Clarified subject

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‎08-21-2021 05:44 - edited ‎08-28-2023 09:47

‎08-21-2021 05:44 - edited ‎08-28-2023 09:47

Hi there, @UnaForsyth. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the issue persists, could you please let me know if the screen is freezing only when you try to access to the exercise shortcuts? Does it work fine for any other setting?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-21-2021 05:44 - edited ‎08-28-2023 09:47

‎08-21-2021 05:44 - edited ‎08-28-2023 09:47

Hi there, @UnaForsyth. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, I'd recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the issue persists, could you please let me know if the screen is freezing only when you try to access to the exercise shortcuts? Does it work fine for any other setting?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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