The screen on my versa 2 wont swipe

[Suzie74]

My watch is currently stuck in sleep mode as the screen will not swipe in any direction.

[Mem11]

@OneOldVillage , If you can't get it to move at all, then your best bet would be to call customer service and get them to send you another one.  When mine would lock up I was always able to get it moving again... Sometimes it would take a few seconds, sometimes a half hour or more.  One time it froze with the screen on and a green light blinking on the back, I had to wait 12 hours until the battery died until I could get it to work again.

@BikerGrim , Your problem sounds very similar to mine, over time it just got worse and worse.  After my factory reset I only got about 2 days out of it, before it started acting up again.  If you can get into the settings try changing the screen wake from automatic to manual, that's what worked for me - It's been almost 2 weeks since I made the change and have had no problems with it since.

[LornaR01]

My device is enroute to Fitbit before I will get a replacement so I am unable to try your fix @Mem11.  I decided to try the original device I purchased to see if it would work for any amount of time, it won't even get through step 2 of the set up process. This product is garbage, two devices, 4 months, both completely unusable. Unacceptable @Fitbit 

[Rastephens88]

Mine is doing the same, started two days ago. Mine however is less than a month old, warranty replacement after the battery went in my old one

[BikerGrim]

Changed mine to manual wake up. Working perfectly thus far. Only been a couple of days, but seems promising! Thanks for the info Mem11!!!!

[BikerGrim]

@Mem11 Thanks for the info. So far so good! Hope the devs read this, maybe it'll point them towards a fix.

[OneOldVillage]

I can't even do a factory reset. My button has no effect at at all on the
watch. It won't bring up the screen or shut the watch off. It doesn't do
anything.

[Mem11]

Glad it worked for you @BikerGrim .

I had been in contact with customer service through email and did let them know what I did and thought it might be a good idea to have there engineers/programmers look into this.  They thanked me and commented that it should work whether the screen wake is on automatic or manual - That was 2 weeks ago.  So they know, but I'm not sure they are doing anything about it.

Unfortunately it appears many others like @OneOldVillage can't get the touch screen to work at all to even try this.  I'm content with mine for the time being, I'd just like to see a fix for this or I guess they'll just keep sending out replacements until everyone gets one that works.

[Bairnk]

I'll try changing the screen wake - it's obvious Fitbit is going to do all it can to waste my time troubleshooting an obvious issue instead of just sending me a replacement watch.

nothing I like better then resetting this watch 4 or 5 times  a day.

Not to many other companies put you through all this - they can troubleshoot my watch - don't waste my time.....