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The steps on my Versa won't reset back to zero

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‎06-06-2021 12:22 - last edited on ‎06-07-2021 04:05 by Fitbit Moderator

‎06-06-2021 12:22 - last edited on ‎06-07-2021 04:05 by Fitbit Moderator

My steps wont go back to zero on my versa 2. Any ideas 

Thanks

 

 

Moderator Edit: Clarified subject

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‎06-07-2021 04:06 - edited ‎08-29-2023 10:40

‎06-07-2021 04:06 - edited ‎08-29-2023 10:40

Hi there, @Nickcj16. Welcome to the Community Forums. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-07-2021 04:06 - edited ‎08-29-2023 10:40

‎06-07-2021 04:06 - edited ‎08-29-2023 10:40

Hi there, @Nickcj16. Welcome to the Community Forums. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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