The time and date on my Versa is not correct

[scentsofsmell]

My battery completely died; after charging & syncing time & date will not correct self

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @scentsofsmell, welcome to the Community Forums. Thanks for the details provided in your post about your Versa that is not showing the correct time and date after charging.

Keep in mind that your Versa may be showing an incorrect time since it hasn't synced yet or if it hasn't been properly paired to your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Give this a go and let me know if you need further assistance. 

[M0nkeymrs01]

Have you had any luck resolving this? I am having the exact same issue and no amount of removing the device/the app/turning off bluetooth etc.. has resolved the issue!!

[MarreFitbit]

Hi there @M0nkeymrs01, welcome on board. Thanks for reporting the issue you've been having with your Versa 2 and for following the steps I recommended above.

I've seen you got in touch with our Support Team today regarding this issue and they were helping you, but unfortunately your chat got disconnected. However, they had the chance to walk you through very helpful troubleshooting steps, did they work? If you still need help, please feel free to contact them back so they can continue assisting you.

We look forward to getting you back on track.