help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The time on my Versa 2 won't change after traveling

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2021 08:17 - last edited on ‎08-19-2021 09:16 by Fitbit Moderator

‎08-19-2021 08:17 - last edited on ‎08-19-2021 09:16 by Fitbit Moderator

I recently went on a trip were I crossed 2 time zones.  My Versa 2 watch updated from Mountain time to Central time, but then did not update to Eastern time.  I have since returned to Mountain time and my watch is still displaying Central time.  I have tried almost everything (Deleting watch from app and disconnecting BLE, shutdown, etc.).  Nothing seems to work.  I do find it funny that it is a watch - but there is no "manual" way to change it or set it through the app or on the watch...

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎08-19-2021 09:17

‎08-19-2021 09:17

Hi there, @danes11. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎08-19-2021 09:17

‎08-19-2021 09:17

Hi there, @danes11. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-19-2021 09:27

In response to MarreFitbit

‎08-19-2021 09:27

Thank you.  That fixed it.  Oddly, it was set to "automatic" and said Chicago.  I would assume if "automatic" it would detect (from my phone) my location...  I was also unaware of this setting/location.  

Best Answer
0 Votes

‎08-19-2021 09:31

In response to danes11

‎08-19-2021 09:31

@danes11 Awesome! I'm very glad to hear that the steps recommended above did the trick. 😊

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-19-2021 09:38

In response to MarreFitbit

‎08-19-2021 09:38

I am an Electrical Engineer (product designer).  Perhaps you have a members group for UX and product improvements?

Best Answer
0 Votes

‎08-30-2021 04:24

In response to MarreFitbit

‎08-30-2021 04:24

Hello. I'm having the same issue but my time zone is correct already in my app settings. So far I've restarted the watch. Powered the watch down. I can't sync the app at all, I assume it because the time is wrong on the watch. It's stuck on central time. I'm on eastern time. What else should I try?

Best Answer