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The time on my Versa Lite won't stay accurately even after syncing

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‎06-27-2021 00:58 - last edited on ‎06-27-2021 08:38 by Fitbit Moderator

‎06-27-2021 00:58 - last edited on ‎06-27-2021 08:38 by Fitbit Moderator

Hello

 

I have a similar problem as @Katty1949. My Fitbit versa lite synchronizes with my iPhone, but after a while it just starts playing back. At the end of the day I’m up to minimum one hour difference. 
At this moment my phone says 9:52 while my versa says 6:09. So steps are wrong, sleep is wrong, ...

 

I’ve tried synchronizing, charging, shutting down, sync hour to phone, not sync hour to phone and just the time zone, ... nothing works 😞 

 

Please help 

 

Moderator Edit: Clarified subject

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‎06-27-2021 08:38 - edited ‎08-28-2023 05:30

‎06-27-2021 08:38 - edited ‎08-28-2023 05:30

Hi there, @Augke1997. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand how you must be feeling. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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