Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The time on my Versa won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

Have changed timezone, have synced but time and date disply is wrong

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

Hi @MariaC74 - in the Fitbit App,

  • click profile photo, App Settings
  • turn off automatic time zone and location
  •  set the time zone manually 
  • Sync the watch to set the time
  • Then you can use original settings

It's a bug, sometimes it's not able to change time zones.  

Author | ch, passion for improvement.

Best Answer

Hi there, @MariaC74. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend the same as @Guy_, so please try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

I also suggest making sure that your Fitbit device is already running the latest firmware version. For more information, see How do I update my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes

That has happened to ...look to see the last time your watch synced to your phone ..if it's been awhile that's probably it ....just sync it if it is 

Best Answer