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The top of my Versa 2's screen is unresponsive

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‎11-25-2021 08:02 - last edited on ‎11-25-2021 10:13 by Fitbit Moderator

‎11-25-2021 08:02 - last edited on ‎11-25-2021 10:13 by Fitbit Moderator

Hi All.
I have versa 2. Top of the screen in unresponsive. When I drag the drop down menu (music / wallet / settings) menu does not come down. When I start an exercise and pause it, I cannot tap on the end option on top right corner. Has anyone experienced same issue. Any advice?
Thanks

 

Moderator Edit: Clarified subject

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‎11-25-2021 10:14 - edited ‎03-28-2024 05:29

‎11-25-2021 10:14 - edited ‎03-28-2024 05:29

Hi there, @uyeveuye. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎11-26-2021 08:43

In response to MarreFitbit

‎11-26-2021 08:43

I am afraid those methods did not help. But I notice that screen was responsive in the morning for few minutes when I took it off. I guess it is responding when the watch gets colder. Would that be the answer?

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‎01-04-2022 10:18

In response to MarreFitbit

‎01-04-2022 10:18

It is completely unresponsive now. 😥
Can anyone help?
What is the remedy on this.

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