The touch screen of my Versa 2 stopped working

[afliesler]

Hello,

I have been recently been having trouble with the touchscreen of my Versa 2 and it is progressively getting worse. For example, if I can get it to swipe to the apps, I am unable to select the exercise app but select the timer but only the stopwatch function. I have tried both a soft and factory shutdown but nothing has gotten better. Frustrated as I've only had it for 6 months or so! Has anyone else had this problem and successfully fixed it?

Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @afliesler, welcome to the Community Forums. I'm sorry to hear that your Versa 2's touch screen has stopped progressively working. I appreciate you've taken the time to troubleshoot it prior to posting here. 

Since this sounds a bit more serious, I've created a support case on your behalf - you soon receive an email from Customer Support at the email you used to register with the Community Forums, just note that we may take a bit long to get back to you since our support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[afliesler]

Thank you!

[MarreFitbit]

Anytime @afliesler! 😉