There are black lines across the screen of my Versa Lite

[Caroliiiiiiiine]

Hello,

I’m very disappointing in this watch. I bought it in April 2020, and after a couple of week, 2 black line showed then 4, then 6 and then more. After 4 months I wasn’t able to read the date anymore.

Last week after charging it, the whole screen went white and then black and the watch never started again. 

I bought it through Amazon, so I don’t really know how I can get it fixed or changed.

Thanks.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Caroliiiiiiiine.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa Lite. Thank you for the information provided.

To try to resolve the issue, please perform a restart by following the next steps:

1. Hold the back button for 10 seconds.
2. Let go of the button.

If you have any question, please let us know.

[Caroliiiiiiiine]

Hey!

Thanks for your reply.
I’ve just tried, it’s not working.
What else can I try?
Thank you.

[EdsonFitbit]

Thanks for the update @Caroliiiiiiiine.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible.

Please let us know if you have any question.