There is a red light on back of Versa

[JamesRoberts84]

I have a red light on, on the back of my versa. It won't sync with my phone. Tried everything I could thing of to get it to work. Please help. It's not even a year old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JamesRoberts84, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa has a red light on the back and it won't sync. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if it syncs properly and it stops showing the red light

Keep me posted on the outcome.