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Third Fitbit sent and still one that does not work!!!!

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‎10-11-2018 12:19

‎10-11-2018 12:19

I bought a Fitbit versa in June 2016, stopped working completely in early September. After a lot of communication was sent a replacement. This one had a horrendously faulty screen with white lines all the way down it. Eventually got a third one sent out and this one the screen just doesn’t bloody work!!!

 

what is wrong with the versa??? It’s beginning to feel like a hopeless case, all I want is a working bloody watch and to get what I paid £200 on 🤬🤬🤬🤬🤬

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‎10-12-2018 01:14

‎10-12-2018 01:14

Is the screen completely blank or is the touch just not working? 

 

Have you tried the usual troubleshooting starting with a hardware restart? Press and hold the left button and bottom right button together for 15 secs.

 

Im guessing you have plugged it in to charge? Have you tried a different USB wall plug or even charging cable if you have one?

 

Other then that, if it still isn't working you will need to contact customer support. 

Community Council Member

Nathan | UK

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