Third Fitbit to die within 6 months! Versa 2 dead within 9 hours

[mhindmarsh]

Hi guys, 

to say I’m frustrated in an understatement. This is the third! Yes third! Fitbit I have had within 6 months and yet again it is dead 🥺. I contacted customer support when my last one died and they just stopped replying to me. Thought I’d give it one last go and brought a versa 2 and low and behold it has just died! Please please please can someone help me! I’m so sick of paying out all this money and it doesn’t work. 

I love the Fitbit product but not when they don’t last more than a few months. I have put it on charge AGAIN! In the hope it does something. It was only charged last night and has died this morning. It only lasted 10 hours..... it was lasting a week before a couple of days ago. Please if anyone can put me in the right direction or can get someone to help me I would appreciate it more than you know. 

thanks in advance 

Mel 

[DramaQueenDiva]

Hi @mhindmarsh,

You are right in believing that this needs to be handled by Customer Support.  Just in case you need it again, please use the link at the bottom of the page to start a Live Chat with them.  Ask them for a Battery Test, which will help diagnose what is going on with your battery.

Just curious, where did you purchase the Fitbit?  Is it possible to ask for an exchange?  If it was purchased directly through Fitbit, they have a 1 year limited warranty (I think, it may be 2 years), in which they can assist you with an exchange.  If it was purchased elsewhere, you will need to find the receipt and honor their exchange program.

[MartiniTime]

Like you, my last Fitbit (Versa Lite) suddenly died only 2 months after the warranty expired. I called Fitbit customer service and they ran the battery test and later sent me a reply stating that even though the watch was just 14 months old, it was no longer functioning and was beyond repair. I was going to go with another company for the replacement watch, however, Fitbit roped me in again by offering me a coupon for 35% off my next Fitbit purchase. So I bought the Versa 3. 

However, your circumstance is better than mine being that you are still well within your warranty period so Fitbit should provide you with a new smartwatch at no charge. I'm a little confused why you paid for the last 2 watches you had since according to you, they all malfunctioned within the warranty period. You should call customer support asap and explain you bought your watch less than a year ago and it has malfunctioned. 

Good luck! 

PS Be careful how you word things...when you say your Fitbit has "died", then go on to say it currently holds a charge for 10 hours, it hasn't died, it just doesn't work as well. 

I hope you have better luck with your next device.