This is what im getting on my versa

[Magic28]

[JuanJoFitbit]

@Magic28 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa. However, in order to avoid any misunderstanding on my end, please provide more details about the issue. By the way, thank you for providing pictures of your Versa.

Is your Versa experiencing charging issues?

Looking forward to your response!

[Magic28]

So basically on Monday I charged my versa and popped it back on. Went to work and looked at versa and it was blank. So when I got home I popped it back on charge and it was showing it was fully charged so popped it back on wrist and within seconds it was blank again. So Tues I remastered it and though it was ok but again within secs it was blank again. It then started showing the pics I provided. Today I plugged it into my computer to see if that changed it but still nothing. This is the 2nd versa I have had in such a short space of time. Loosing faith in fitbits.🙁🙁

[JuanJoFitbit]

@Magic28 thank you for posting the update here. I was able to get in touch with our Support team and was told that they sent you an email recently. Please reply to their email in order to follow up and assist you accordingly.

I'll be around if any questions arise! 

[Magic28]

Thanks but ive now got another fitbit as it still wouldnt work. I dont remember seeing a email.Thanks for reply 😀Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Magic28 I'm sorry for the late response. However, I'm so glad to hear that you will be back on track with a replacement unit. Thank you for getting back.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!