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Time delay in Versa and sleep logs not showing

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‎12-13-2019 11:30 - last edited on ‎12-24-2019 11:33 by Fitbit Moderator

‎12-13-2019 11:30 - last edited on ‎12-24-2019 11:33 by Fitbit Moderator

Updated firmware Wednesday morning and was 30 minutes late to a meeting because the time stopped during the update and continued to work after but at a 30 minute delay. Every morning since, the time my watch shows around that time in the morning is wrong (30 minutes late), but somehow fixes itself again after a while. Quite funny. Anyhow, that isn't even why I am writing here; Over time my sleep report has been taking longer and longer to sync and show up in the app. It's almost bedtime now, and I still have "no idea" how I slept last night. I have re-installed the app more times than I can count over the past year and today I re-paired my watch and phone. Nothing. Come on! :-(((

 

 

Moderator edit: updated subject for clarity

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‎12-24-2019 11:36 - last edited on ‎12-24-2024 10:38 by Fitbit Moderator

‎12-24-2019 11:36 - last edited on ‎12-24-2024 10:38 by Fitbit Moderator

@soph-kris A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with the time shown on your Versa and the sleep logs and thank you for troubleshooting the issues. About the time  try using a different city with the same timezone on your Versa. Also how often is your Versa syncing? You can see this by tapping the top left button and then the Versa icon. If you are having issues syncing it please follow these instructions. This should help keep the time and see the sleep logs.

Let me know how it goes.

Alvaro | Community Moderator

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