Time in the heart rate zone

[Tw_Karen]

Since the last update, my app doesn’t track my heart rate zones if I ‘track’ my own activity (track being live time vs log being retroactively inputting the time). It only shows the zones when I do nothing and let it determine what activity I’m doing. 

How do I get the zones back?

[EdsonFitbit]

@Tw_Karen Welcome to the Fitbit Community. Sorry for the delayed response.

I regret to hear that your Fitbit Versa is not tracking your heart rate zones if you track your own activity. 

If you haven't done it already, please perform a restart to your Fitbit Versa by following these steps.

Whether you continue having the same problem, please provide the following information:

- Which activity are you performing?

- Do you activate GPS?

- If possible, you can attach a screen shot of your activity.

Please let me know if you have any question.

[Tw_Karen]

 

 

 

Thanks for your response. 

I restarted the versa. I restarted my phone. 

The heart rate continues to be absent when I track my exercise. The GPS is engaged. 

Typically, I walk with gps and let versa auto detect my runs. 

Sadly if I want to track my heart rate, I can’t track my route (gps) and if I want to track my route, I still can’t track my heart rate. 

**above are the tracked (gps) screen shots

**below when I let it auto detect

[EdsonFitbit]

@Tw_Karen Thank you for your response and for the attached screenshots.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.