help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Time spent in heart rate zones not captured

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2018 02:05

‎12-27-2018 02:05

Fitbit appHello,

 

my fitbit Versa is accurately capturing my heart rate during my workout, however this is not synced to the app correctly. As you can see, the graph shows that my heart rate only peaked at 50bpm (despite the fact that my average bpm was 159) and no time in heart rate zones has been recorded.  Anyone got any ideas on how to fix this?

Best Answer
0 Votes
1 REPLY 1

‎12-27-2018 07:49

‎12-27-2018 07:49

Hi, reboot your Versa at least two times by pressing and holding the left and right lower key together untill you see the Fitbit logo and release the buttons. See if this solves the problem with your HR. 

Best Answer
0 Votes