Too many active minutes

[BeccaKay]

So, I did wear my versa in the pool yesterday and I’m hoping this is still easily fixable but all of a sudden I’m getting active minutes for everything! Like even just eating. It used to take a lot, as it should, to get my active minutes and I already have 14 after waking up and just feed the cats. Is there some way to fix this or reset something? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @BeccaKay! I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that all of a sudden you're getting too many active minutes. Thank you for providing the additional details. I appreciate your efforts to resolve this. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

If you have any questions, feel free to let me know.

[Mford]

My Versa is logging too many active minutes as well. I send from an average of 60-100 to it logging 600 active minutes today. 

How can I get in touch with Support? 

[LiliyaFitbit]

Welcome to the Fitbit Community @Mford.

Thank you for joining the conversation and sharing that your Fitbit Versa has logged 600 active minutes today. I appreciate your efforts to resolve the issue and contact Customer Support. I've gone ahead and escalated your case so our Support team can investigate further. Please keep an eye on your inbox for further instructions.

I'll be around if you need further assistance.

[Audrey_A]

Do you mind replying with if/how your issue was resolved, please? Thank you!

[BeccaKay]

The heart rate monitor was compromised, although Fitbit and I disagree on how that happened. I was within my warranty so it was finally replaced. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Audrey_A. Thank you for your reply, @BeccaKay. 

@Audrey_A I appreciate your participation in the Forums. Please let me know if you experience any issue with your device, I will be glad to assist you further. 

@BeccaKay I'm so glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here.

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!