Too many active minutes

[SaraOdessa]

• My active minutes seem to be not registering correctly. It is registering way too many minutes. For instance: today it has registered that I have over 400 active minutes when I did not have an overly active day. I've already put the tracker back to factory settings and I updated the app. However, the problem still seems to be there. 

[JohnnyRow]

One possibility: If you were with Fitbit before Google takeover and have switched to Google account, it seems Google has just switched to taking your age from your Google account instead of from what you had set it in Fitbit.  Many people had just set a random age in Google to get an email account, or somehow it has defaulted to 1/1/1900, and that has totally messed up the heart rate zones, for many, getting them in zone nearly all day.  Check your birth date in your Google account.  Alternately, in Fitbit phone app from Today screen, tap 'You' at bottom right, then your name with join date will show your birthday.

Let me know if that was it.

[LZeeW]

@SaraOdessa   Did you recently migrate to a Google account?  There is an issue where users migrated to a Google account, but their Google account has the wrong birth date.  Fitbit seems to be using the Google account birth date.  If you didn't migrate recently, I don't have any good idea.  What are your heart rate zones when you tap on your zone minute icon or tile?  Do your moderate, vigorous, and peak zones make sense for someone your age?

[SaraOdessa]

I did not move recently to a Google account. That's already been months and
the problem just started last week. I did change my birthdate now to see if
that will help, but I don't have high hopes.

The minutes are completely out of whack and are not in line with my usual
activities. It even says I'm having active minutes while I'm sleeping. And
I'm not talking a couple of minutes. It basically is saying I'm doing a 4
hour workout while I'm sleeping.

So I tried the suggestion with the birth date. Hope that solves it.
Otherwise I'll come back to this post and see if there are any other
Solutions

[JohnnyRow]

It doesn't matter when you changed to the google account.  Google (without warning or announcing it) just switched which source they took your birthdate from.

[SaraOdessa]

Unfortunately the problem is still there after changing my birth date. Do you have any other suggestions on what might cause the problem? 

[JohnnyRow]

Then you will just have to analyze it your self.  If you are familiar with your usual heart rate when exercising, look at your heart rate zone limits to see if they seem reasonable exercise targets.  Then look at the times when you are earning AZM to see if you are getting reasonable heart rate readings.  Either your heart rate readings are off, or your heart rate zones are off.  Once you figure out which is the source of your problem, then can investigate further.  If the zone limit seem crazy, write them down and post here.