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Touch feature not working on Versa Lite

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‎10-22-2019 23:28 - last edited on ‎10-23-2019 07:22 by Fitbit Moderator

‎10-22-2019 23:28 - last edited on ‎10-23-2019 07:22 by Fitbit Moderator

It’s been already 3 days since my Fitbit stop working its touch screen. It’s fully charged, I have changed the clocks face a couple times, turned it off and on multiple times and still nothing.. 😕 😕 😕 😕 I give no ideia what else I can do.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-23-2019 01:38

‎10-23-2019 01:38

Hi @livmria I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

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‎10-23-2019 07:21

In response to NellyG

‎10-23-2019 07:21

@livmria welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the touch screen is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

 

If you haven't done so, I'd like you to restart your Versa as described in this help article. After this, check out if your screen swipes properly.

 

Thank you for your help @NellyG.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎10-23-2019 09:44

In response to JuanJoFitbit

‎10-23-2019 09:44

Hi, thank you for the contact. I already did as described in the article and still nothing 😕

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