help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Touch not working. Fitbit versa 2 does nothing when touched. Brand new

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 13:31

‎01-13-2020 13:31

Brand new Bought two weeks ago. 
touch, swipe does nothing

 

useless at the moment

works inconsistently

 

help!

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-13-2020 14:59

‎01-13-2020 14:59

Hi @jmarconi , restart your Versa 2 three times in a row (internal reset) by long pressing the left button untill you see each time tie Fitbit logo and release the button. If that does not solve your problem, contact Customer Support about this issue. regards kuzibri

Best Answer
0 Votes

‎01-13-2020 23:29

In response to SunsetRunner

‎01-13-2020 23:29

This did not work
Trying a factory reset

Sent from my iPhone
Best Answer
0 Votes

‎01-14-2020 01:21

In response to jmarconi

‎01-14-2020 01:21

Still having issues after factory reset and contacting fitbit support

 

Obviously it’s a fitbit Versa software issue as I’ve seen a tonne of people with the same issue today

Best Answer